Refund and Returns Policy

Last updated: 17.09.2026.

Thank you for shopping with Graphic Solution OÜ. We want you to have a positive experience when purchasing digital 3D models and other digital products from our Website.

This Refund and Returns Policy explains the conditions under which refunds may be requested for purchases made through https://3dboom.io/ (the “Website”).

1. Digital Products

All products available on our Website are digital products, including 3D models, downloadable files, and other digital assets.

Since digital products are delivered electronically, they cannot be physically returned.

2. Refund Eligibility

Due to the nature of digital products, all purchases are generally considered final and non-refundable once the digital product has been downloaded or accessed, except where a refund is required by applicable law or provided for under this Policy.

We may consider refund requests in the following circumstances:

The purchased file is corrupted or cannot be downloaded due to a technical issue on our side.
The purchased 3D model is materially different from the product description.
The purchased file contains a significant defect that prevents it from functioning as described.
You have been charged more than once for the same purchase due to a technical error.
A refund is required under applicable consumer protection laws.

Minor differences in appearance, rendering, dimensions, or compatibility with third-party software do not automatically qualify for a refund, provided that the product matches its description.

3. Non-Refundable Purchases

Refunds will generally not be provided in the following situations:

You purchased the product by mistake.
You changed your mind after downloading or accessing the digital product.
The product is incompatible with your software or hardware, where the compatibility requirements were clearly stated before purchase.
You do not know how to use or edit the purchased 3D model.
You no longer need the product after purchase.
You purchased the same product for a different project or purpose.
You failed to review the product description, file format, or system requirements before purchasing.

These exclusions do not affect any mandatory consumer rights that cannot legally be waived.

4. How to Request a Refund

To request a refund, please contact us at:

Email: support@3dboom.io

Your refund request should include:

Your full name;
The email address associated with your account;
Your order number;
The name of the purchased product;
The reason for your refund request;
Any relevant screenshots or other supporting information.

We recommend contacting us as soon as you identify a problem with your purchase.

5. Refund Review Process

Once we receive your request, we will review the information provided and may ask for additional details to assess the issue.

We aim to respond to refund requests within 5 business days.

If your refund request is approved, we will initiate the refund using the original payment method, unless otherwise agreed or required by applicable law.

The time it takes for the refunded amount to appear in your account may depend on your bank or payment service provider.

6. Technical Issues and Replacements

If you experience a technical problem with a purchased digital product, we may, at our discretion and where appropriate, offer one of the following solutions:

A replacement or corrected file;
Assistance with downloading the product;
A technical solution to the reported issue;
A refund, where applicable.

We will make reasonable efforts to resolve technical issues before processing a refund, where this is appropriate and permitted by law.

7. Duplicate Payments

If you have been charged more than once for the same order due to a technical error, please contact us.

After verifying the duplicate transaction, we will arrange a refund for the additional payment.

8. Consumer Rights in the European Union

If you are a consumer located in the European Union or another jurisdiction with applicable consumer protection laws, you may have statutory rights relating to digital content, including rights concerning defective, non-conforming, or improperly supplied digital products.

For digital content supplied immediately after purchase, the statutory right of withdrawal may be lost once the consumer has expressly consented to immediate delivery and acknowledged that they thereby lose their right of withdrawal, where such requirements apply under the relevant law.

Nothing in this Policy is intended to limit or exclude any consumer rights that cannot legally be excluded or restricted.

9. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time.

Any changes will be published on this page, and the “Last updated” date will be revised accordingly.

10. Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact us:

Graphic Solution OÜ
Email: support@3dboom.io
Address: Kakumäe tee 226, Haabersti linnaosa, Tallinn, 13516, Harju maakond