Privacy Policy

Last updated: 17.09.2026.

This Privacy Policy explains how Graphic Solution OÜ (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit or use www.3dboom.io (the “Website”) and purchase, download, or otherwise use digital 3D models and other digital products available on the Website.

By using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The data controller responsible for your personal data is:

Graphic Solution OÜ
Registration number: 17458387
Address: Kakumäe tee 226, Haabersti linnaosa, Tallinn, 13516, Harju maakond
Email: support@3dboom.io

If you have any questions about this Privacy Policy or the processing of your personal data, please contact us using the email address above.

2. Personal Data We Collect

We may collect different types of personal data depending on how you use the Website.

Information You Provide

When you create an account, purchase a product, contact us, or use certain features of the Website, we may collect:

  • first and last name;
  • email address;
  • account information and login details;
  • billing information;
  • order and purchase history;
  • information relating to downloaded or purchased 3D models;
  • communications with our customer support team;
  • any other information you voluntarily provide to us.

Payment Information

Payments may be processed by third-party payment service providers.

We do not normally store your complete payment card details on our servers. Payment information is handled directly by the relevant payment provider in accordance with its own privacy policy and security requirements.

Automatically Collected Information

When you access or use the Website, certain information may be collected automatically, including:

  • IP address;
  • browser type and version;
  • operating system;
  • device type;
  • date and time of access;
  • pages visited;
  • referring website;
  • information about how you interact with the Website;
  • cookies and similar technologies.

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

  • to create and manage your account;
  • to process and fulfil your orders;
  • to provide access to purchased digital products;
  • to process payments;
  • to provide customer support;
  • to communicate with you regarding your account, orders, purchases, or downloads;
  • to send order confirmations and other transactional communications;
  • to maintain, operate, and improve the Website;
  • to analyse Website usage and performance;
  • to protect the security and integrity of the Website;
  • to prevent fraud, abuse, and unauthorised activity;
  • to comply with applicable legal and regulatory requirements;
  • to send promotional or marketing communications where permitted by law and where required, with your consent.

4. Legal Basis for Processing

Where applicable, we process your personal data based on one or more of the following legal grounds:

Performance of a Contract

We may process your personal data when it is necessary to provide the products or services you have requested, process your order, manage your account, or provide access to purchased digital products.

Legal Obligations

We may process personal data where necessary to comply with our legal, accounting, tax, or regulatory obligations.

Legitimate Interests

We may process personal data where this is necessary for our legitimate business interests, such as maintaining and improving our Website, ensuring security, preventing fraud, and communicating with customers, provided that these interests do not override your rights and freedoms.

Consent

Where required by applicable law, we will process your personal data based on your consent. You may withdraw your consent at any time.

5. Cookies and Similar Technologies

The Website may use cookies and similar technologies to ensure that the Website functions properly, remember user preferences, analyse Website traffic, and improve the user experience.

Some cookies may be necessary for the operation of the Website, while others may be used for analytics, functionality, or marketing purposes.

Where required by applicable law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings or through the cookie consent tools available on the Website.

6. Sharing Your Personal Data

We do not sell or rent your personal data.

We may share personal data with trusted third parties where necessary to operate our business and provide our services. These may include:

  • payment service providers;
  • website hosting and infrastructure providers;
  • email and communication service providers;
  • analytics providers;
  • customer support tools;
  • fraud prevention and security providers;
  • professional advisers, such as accountants, lawyers, or auditors;
  • governmental authorities or law enforcement agencies where required by law.

Third-party service providers may only process personal data as necessary to provide their services to us and, where applicable, under appropriate contractual and data protection arrangements.

7. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection laws, including, where required, the use of appropriate safeguards such as Standard Contractual Clauses.

8. How Long We Keep Your Personal Data

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including for the purposes of providing our services, maintaining business and transaction records, resolving disputes, enforcing agreements, and complying with legal obligations.

The specific retention period may depend on the type of information and the purpose for which it was collected.

When personal data is no longer required, we will securely delete or anonymise it where reasonably possible.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, loss, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

  • the right to access your personal data;
  • the right to correct inaccurate or incomplete personal data;
  • the right to request deletion of your personal data;
  • the right to restrict processing of your personal data;
  • the right to object to certain processing activities;
  • the right to data portability;
  • the right to withdraw consent where processing is based on consent;
  • the right to lodge a complaint with a relevant data protection authority.

To exercise your rights, please contact us at support@3dboom.io.

We may need to verify your identity before fulfilling certain requests.

11. Children’s Privacy

The Website is not intended for children under the age of 18, and we do not knowingly collect personal data from children without appropriate consent where such consent is required by law.

If you believe that a child has provided us with personal data, please contact us so that we can take appropriate action.

12. Third-Party Websites

The Website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we process your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:

Graphic Solution OÜ

Email: support@3dboom.io
Address: Kakumäe tee 226, Haabersti linnaosa, Tallinn, 13516, Harju maakond

We will make reasonable efforts to respond to your request within the timeframe required by applicable law.

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